JerseyMoo – Frequently Asked Questions (FAQ)

🐄 About Our Milk

Q: What makes JerseyMoo milk special?
A: JerseyMoo milk comes from grass-fed Jersey cows known for producing rich, creamy milk with a naturally higher fat content — 5.8% M.F. — resulting in a smooth, golden milk that's both nutritious and delicious.

Q: Is your milk pasteurized?
A: Yes, our milk is gently pasteurized to ensure safety while preserving its natural flavor and nutritional goodness.

Q: Is your milk homogenized?
A: No, it's non-homogenized — so the cream rises to the top. Just shake and enjoy!

Q: Can I try the milk before subscribing?A:Yes! We're offering afree 1 L trial—no credit card required. Click here to request your free bottle.

📦 Products & Packaging

Q: What milk sizes do you offer?
A: We currently offer:

  • Mini Moo (500ml)
  • Solo Moo 1L
  • Duo Moo 2L
  • Big Moo 4L

Q: Can I return or reuse the bottles?
A: We're working on a sustainable bottle return program. Stay tuned for updates!

Q: Do you offer other dairy products?
A: Yes! more products coming soon.

🚚 Delivery

Q: Where do you deliver?
A: We currently deliver across the Greater Toronto Area.

Q: Is the milk delivered in insulated packaging?
A: No, milk is not delivered in insulated packaging at this time, so we recommend refrigerating it as soon as possible after delivery.

Q: Why does delivery sometimes take longer than expected?
A: At JerseyMoo, we prioritize quality above all else. Our products, like JerseyMoo milk, are sourced from pasture-raised cows in small batches to ensure exceptional freshness and premium taste.
Unlike mass-market brands, our process includes careful production and rigorous quality checks — which can take time. We believe the wait is worth it for a healthier, tastier product.

🔄 Subscriptions & Orders

Q: Do you offer subscriptions?
A: Yes! Subscribe to receive milk weekly, biweekly, or every 4 weeks. You can pause, skip, or cancel any time.

Q: Are there discounts for subscriptions?
A: Yes — we reward consistency:

  • Weekly: 10% off
  • Biweekly: 7.5% off
  • Every 4 Weeks: 5% off

Q: Can I change my subscription anytime?
A: Absolutely. You can update your delivery schedule or bottle size through your account, or reach out and we’ll assist you.

🧾 Wholesale & Partnerships

Q: Can I carry JerseyMoo milk in my store or café?
A: Yes! We offer wholesale options with delivery and restocking support. Contact us at Sales@jerseymoo.ca for more info or fill up this form.

❓ Still have questions?

Reach out to us at Sales@jerseymoo.ca or DM us on Instagram @jerseymoodairy we’re happy to help!